Identify the exact restriction
“Funds frozen” can mean a security hold, a review of one transaction, a withdrawal restriction, or a full account review. Copy the exact notice and preserve the case number. Avoid opening several duplicate tickets.
Why an exchange may restrict withdrawals
Common scenarios include a recent password or 2FA change, unusual activity, incomplete verification, a source-of-funds request, sanctions exposure, or a counterparty flagged by the platform. A restriction by itself does not prove wrongdoing.
What to prepare
Reply only through the official exchange interface or a verified support address. Build a consistent timeline of deposits and withdrawals.
- Account UID and support ticket number.
- Exact restriction notice and date.
- Transaction hashes and wallet relationships.
- Source-of-funds evidence when requested.
- A concise explanation of counterparties and transaction purpose.
When a specialist is useful
A specialist can help structure evidence and draft a response when support asks follow-up questions or several wallets and services are involved. The account holder still sends the message from the registered email. No one can guarantee that an exchange will lift a restriction.